Emotional Intelligence


Technical Skill

Optimal Performance

The four major  performance domains:

CommunicationEmotional IntelligenceKnowledgeand Technical Skill

Our varying strengths must be functionally balanced to support success.

“Optimal Performance is the gateway to success!”

The Optimal Performance Model

To understand how we integrate human factors into operational peak performance, let’s look at the foundational behaviors that we bring to the table. The four primary domains are, Communication, Emotional Intelligence, Knowledge, and Technical Skills. Everyone possesses these to a greater or lesser degree. The MindsEye Optimal Performance Model (OPM) explains how balanced integration yields peak performance.


Communication is primary because it is the overarching mechanism of Human Factor effectiveness. Over ninety percent of interpersonal communication is outside the realm of linguistic semantics. Words only contain seven percent of the information transfer. So, communication is really about the transfer of information. It occurs orally, visually, aurally, and tactilely through words and the way they are delivered via facial expression, body language, volume, or their lack. We all do it whether we are aware of it or not. We must be able to consciously communicate the message we intend.

Emotional Intelligence

Emotional Intelligence is a relatively new way to quantify and qualify the effectiveness of interpersonal interaction. There are many facets to Emotional Intelligence and some discussion as to the importance and ranking of those facets. For now, the two major areas of influence are self-awareness and empathy. Greater self-awareness yields a greater capacity for empathy. Greater empathy broadens and deepens your understanding and appreciation for those around you.


Knowledge is that accumulation of information from all areas and histories of our lives. It is stored in various parts of the brain. Some is available consciously in the neo-cortex, or upper brain, but much is stored in the lower parts of the brain, such as the amygdala, and is available in more reactionary responses. Knowing what knowledge you possess, and where and how it will be available to you, is as important as having the knowledge.

Technical Skills

Technical Skills embody our ability to transfer our knowledge into appropriate action. Much of that ability is dependent on proper analysis, evaluation and judgment associated with the particular challenge faced at that moment. So, we see that merely “having good hands” is not enough to truly possess a high level of technical skill.



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